Terms of use

 Welcome to the official website of Norganex, ("Norganex" or "we" or "us").

We encourage you to review these Terms and Conditions carefully for any specific inquiries regarding online browsing and shopping with us. By accessing or using the Site, you acknowledge that you have read, understood, and agreed, without limitation or qualification, to be bound by these Terms and Conditions.

Whether you are accessing the Site via a computer or mobile device, these Terms of Use apply to your usage of the Site, irrespective of the method of access.

1. To qualify for returns or store credit, products must be purchased using available payment options.

1. Discount codes are intended for single use per person, unless otherwise specified. Only one discount code can be applied per transaction.

1. Customers are required to enter discount codes during checkout; refunds will not be issued if a code is not applied. Each discount code is valid for one-time use per customer.

1. Discount codes cannot be used on sale items, certain seasonal offers, or specific products.

1. The expiration dates/times of discount codes are outlined in their terms and conditions and are not valid beyond their expiry date.

1. Free shipping is applicable for orders totaling $75 or more after the application of a coupon or discount.

1. No refunds are offered for free gifts, sale items, or promotional items.

1. E-gift card purchases do not contribute to eligibility for free shipping.

1. Upon signing up for our newsletter, you will receive a 10% off code for your next order, valid for 30 days.

APPLICABLE LAW

This Site is operated and controlled by us in the State of New South Wales, Australia. Therefore, the laws of the Commonwealth of Australia and, where applicable, the State of New South Wales, govern these Terms and Conditions.

 By using this Site, you consent to the jurisdiction of the courts of New South Wales and Australia, agreeing that any legal proceedings will only take place in these jurisdictions.

The Site is intended for use only by individuals capable of entering into legally binding contracts under applicable law.

MODIFICATION

Periodically, Norganex may revise these Terms and Conditions, other policies, or the content of the Site, without prior notice. Any modifications become effective immediately upon being posted on the Site. Your continued use of the Site following any changes constitutes your acceptance of the revised Terms and Conditions. Norganex advises you to review these Terms and Conditions before making any online purchases and to check for updates regularly.

 If you do not agree with any amendments, you must cease using the Site immediately. Note that changes made after you have placed an order will not affect that specific order, unless required by law. We do not guarantee the continuous availability of the Site and may decide to withdraw it from use as part of our business strategy, with or without prior notice. Accordingly, Norganex reserves the right to terminate any or all rights granted by these Terms and Conditions.

ACCURACY OF INFORMATION

While Norganex strive for accuracy in describing our products and services on the Site, we cannot guarantee that all product or service descriptions, colours, ingredients, information, or other content available on or through the Site are entirely accurate, complete, reliable, current, available, or free from errors, to the extent permitted by applicable law.

ELIGIBILITY

To make purchases through this Site, you must provide personal details, including your real name, phone number, email address, and other requested information.

Additionally, when placing orders, you must provide valid and accurate payment details. By entering your payment details, you confirm that you are the authorised holder of the payment method and that the information provided is correct.

The Site is accessible only to individuals meeting our eligibility criteria. Individuals must possess a valid credit card issued by a bank acceptable to us, with applications subject to acceptance.

By registering on the Site, you agree to maintain the confidentiality of your account, username, and password, and to ensure that the information provided remains current, complete, accurate, and truthful. You are responsible for all activities conducted under your account.

If accessing and using the Site on behalf of another person, you represent that you have the authority to bind that person to these Terms and Conditions and accept liability for any misuse of the Site resulting from such access.

Norganex reserves the right to refuse service and/or terminate accounts without prior notice in case of violations of these Terms and Conditions or if deemed necessary in our sole discretion.

Please refer to our Privacy Policy for further details on how we handle your personal information. Norganex reserves the right to accept orders only from individuals over the age of 18 or 21, as mandated by relevant state or territory legislation.

PRICING POLICY

All prices displayed on the Site are in Australian Dollars (AUD) and include GST.

Prices are subject to change without prior notice.

ACCEPTANCE OF YOUR ORDER OR BOOKING

Upon placing an order, you will receive an email acknowledging the details of your order. This email serves as confirmation that we have received your order but does not constitute acceptance of the order.

Unless you cancel your order, acceptance and completion of the contract occur when we (or our authorised agents) email you to confirm that the goods have been dispatched and handed over to the designated carrier. Order fulfilment is subject to product availability. The contract for the supply of goods or services is deemed concluded in New South Wales, Australia.

Norganex reserves the right to reject your order if we cannot obtain payment authorization, if the item ordered is out of stock, or if you fail to meet the eligibility criteria outlined in these Terms and Conditions.

Norganex retains the right to refuse processing or service to anyone at any time at our discretion.

INTENDED USE

By purchasing from us, you agree to use the products only for their intended purpose. Any use of the products or services for other purposes is at your own risk, and you assume full responsibility for any resulting loss or damage.

INTELLECTUAL PROPERTY RIGHTS

The Content of the Site, including its "look and feel," information, graphics, headers, button icons, photographs, logos, audio, video, and text, as well as all intellectual property rights therein, are owned by us or our affiliates, partners, or licensors. These intellectual property rights are protected by Australian and international laws, including copyright and trademark laws.

Your use of the Content grants you no rights in relation to any copyright, designs, trademarks, or any other intellectual property or material rights related to the Content or any part of the Site. Any unauthorised reproduction, redistribution, duplication, copying, sale, access, modification, or exploitation of the Content, in whole or in part, without our express consent, is prohibited. You are permitted to make one copy of the Content for personal viewing purposes only.

Norganex does not endorse the use of any information or Content on the Site that may infringe its intellectual property rights or those of third parties. We make no representations or warranties regarding the non-infringement of such intellectual property rights.

LIMITED LICENSE

We grant you a limited, revocable, and non-exclusive license to access and use the Site for personal purposes only. This license does not include the right to frame the Site, redistribute, transmit, sell, license, or download any Content for purposes other than personal use. You may not modify, reverse engineer, or create derivative works based on the Site or its Content, nor collect account information for any unauthorised use. Retain all proprietary notices on the Site, and note that any unauthorised use automatically terminates the licenses granted herein.

REPRESENTATIONS AND WARRANTIES

The advice and information provided on the Site are general in nature and do not constitute professional advice for individual conditions. While Norganex endeavours to ensure the accuracy of the information on the Site, we assume no responsibility for any loss or damage resulting from its use.

We do not warrant that the Site and Content are error-free or that they will be free of viruses or harmful components. The Site is provided "as is," and Norganex makes no representations or warranties of any kind, express or implied, except where such representations and warranties cannot be excluded under applicable law.

NO COMMERCIAL USE

The Site and any products or services purchased through it are for personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within the Site for commercial purposes.

USE OF INFORMATION

By uploading or providing any User Content on the Site, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to use the User Content in any manner we see fit, subject to applicable privacy legislation. You agree not to upload any User Content that violates these Terms and Conditions or infringes the rights of third parties.

THIRD PARTY SITES

Norganex may include hyperlinks on the Site to other websites or resources operated by parties other than us. We are not responsible for the content or accuracy of any off-site pages linked to or from the Site, nor do we endorse or accept liability for the privacy practices or content of such external websites or resources.

BREACH AND TERMINATION

Norganex reserves the right to issue warnings, temporarily suspend, or permanently prevent your access to all or part of the Site if we believe, in our reasonable opinion, that you have breached any provision of these Terms and Conditions. We may also terminate these Terms and Conditions (and your access to the Site) at any time and for any reason without prior notice.

RELATIONSHIP

These Terms and Conditions do not create any agency, partnership, joint venture, employment, or franchisor-franchisee relationship between you and us.

FORCE MAJEURE

Norganex shall not be responsible for any delay, suspension, or failure arising from circumstances beyond our reasonable control, including but not limited to acts of God, governmental actions, strikes, lockouts, war, national emergencies, terrorism, fires, explosions, floods, acts of third parties, inability to obtain necessary materials, equipment, facilities, or services, failures of performance by others, internet interruptions, viruses, accidents, or breakdowns of plant, machinery, software, hardware, or communication networks.

CHANGE OF DETAILS

Please notify us of any changes to your name, address, contact number, or email address. Norganex are not responsible for any failure to notify us of changes, which may result in the loss of communications or rewards. You can update your details on the website or by contacting us directly. Identification may be required to change any details.

If you have any questions or concerns regarding these Terms and Conditions, please feel free to contact us at support@norganex.com.au.